01
Scan the QR code.
At the counter, on a receipt, at a table or in a service area. Give customers a direct entry point while the experience is still fresh.
DAX FeedBack / Customer experience
Customer feedback.
A clear path
to action.
Collect feedback through QR codes. Manage responses in one browser-based workspace. Understand service quality across your locations.
QR-based feedbackNo customer appService analytics
DAX FeedBack / The feedback loopIllustrative interface
A quick way to speak up.QR entry point · Customer browser
Customer / Sample feedback
How was
your visit?
“The queue at checkout was slow. Could you review staffing at busy times?”
Team / Case handling
- 01OpenReview the message
- 02In progressPrepare a response
- 03ResolvedKeep the history
01 / How it works
From a QR scan
to a managed conversation.
Replace the paper complaint book with a structured digital process for customers and the team receiving their feedback.
02
Share the experience.
A rating, a category and a comment. Customers can optionally leave contact details — without installing an app.
03
Respond and improve.
Review the message, respond and update its status. Use analytics to identify recurring service issues across locations.
02 / Interactive preview
Follow both sides
of the conversation.
Add sample feedback, handle it in the team inbox and see the same records reflected in the analytics. All actions stay inside this browser example.
DAX FeedBackIllustrative workspace · Sample data
Location overview · All locations · Sample data
Feedback records6Within location scope
Average rating3.8 / 5From sample ratings
Needs action4Open + in progress
Resolved233% of sample records
Create sample feedback.
This illustrates the browser experience after a QR scan. No real submission or personal details.
Rating
Use fictional text only. This example does not collect contact details.
Customer history preview
See the selected sample message, its status and the response saved in this example. Real customer access is not simulated.
Sample customer comment
The queue at checkout was slow this afternoon. Could you review staffing at busy times?
Company response / Demo only
No response saved in this example yet.
Save a demo response in the team inbox. It will appear here for the same record — without sending a message.
Team inbox
Showing 6 of 6 location records
No sample records match these filters. Try another status, location or search.
Feedback FB-101
OpenSample customer comment
The queue at checkout was slow this afternoon. Could you review staffing at busy times?
Saved demo response / Not sent
No response saved in this example yet.
Saved only in this browser example until reset or reload. Do not enter personal data.
Select a sample record to inspect its comment and response.
Service analytics / Sample records
Uses the location filter above. Inbox search and status filters do not change these totals.
Rating distribution
Share and number of feedback records by rating.
Feedback categories
Keep compliments, complaints and suggestions distinct.
| Location | Records | Rating / 5 | Needs action | Resolved |
|---|---|---|---|---|
| Central | 2 | 3.5 | 1 | 1 |
| North | 2 | 4.0 | 1 | 1 |
| West | 2 | 4.0 | 2 | 0 |
Average rating = sum of ratings ÷ record count. Needs action = Open + In progress. Resolved share = resolved records ÷ record count. Percentages are rounded. These figures describe the sample dataset, not product or client performance.
Browser simulation only. Records, ratings, locations and replies are fictional. No QR scanning, customer messages, authentication or external data connections are performed. Changes are cleared by Reset or reloading the page.
03 / Capabilities
More than collecting
another rating.
Bring feedback collection, day-to-day processing and service analysis into a focused workflow.
01
Web administration
Search and filter feedback, manage processing statuses, reply to customers and export data from one browser-based workspace.
02
Service analytics
Follow rating distribution, feedback volume, category trends, response time and location-level performance.
03
Structured categories
Separate compliments, complaints and suggestions so the team can use the appropriate internal process.
04
Customer history
Let customers revisit their previous feedback and see company responses rather than lose the conversation after submission.
05
Multi-location control
Compare branches and teams using a central dashboard and a consistent view of service quality across the network.
06
Flexible integration
Connect feedback data with internal systems. Branding, languages and loyalty workflows can be scoped to your project.
04 / Locations & integration
Keep the local detail.
See the wider picture.
Start with the places where customers interact with your business. Define the collection points, internal processes and reporting needs around them.
One location.
Give customers a simple way to speak up. Keep comments and the team’s responses together in one workspace.
A multi-site network.
Compare feedback by location and look for recurring categories or rating patterns across branches.
A service team.
Use visible processing statuses and customer history to keep the next action and the response clear.
DAX Group / Independent Software Vendor
DAX FeedBack can complement Zebra-powered retail and service environments with a direct customer-experience layer. Browser access, operational data context and integration requirements are considered for each project.
Explore DAX FeedBack
Make feedback part
of the daily operation.
Tell us about your locations, customer touchpoints and reporting needs. We’ll show how DAX FeedBack can fit the way your team works.